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Cruise lines publish interesting information about their ships. These make it possible to evaluate the ship and therefore the cruise:

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The Company is not responsible for any inaccuracies, errors or omissions contained on this site. The user is solely responsible for the use of such information. The Company reserves the right to modify these terms and conditions at any time, in particular by updating this site.

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The user has the right to access, rectify and oppose any personal data concerning him/her. By accessing this site, the user accepts to comply with its terms of use. The brands and logos appearing on this site are registered trademarks of the supplier or third parties. Their mention in no way grants a license or right to use the said trademarks, which may not therefore be used without the prior written consent of the owner of the trademark under penalty of infringement.

INTRODUCTION

The order for cruises and train journeys presented on the website CRUISELINE, in the electronic CRUISELINE catalog, is subject to acceptance by the buyer, and constitutes acceptance without any reservation by the latter, of all the sales conditions set out below. These conditions of sale are binding on the buyer without regard to any special clauses added by him - unless expressly agreed by CRUISELINE - and without regard to any advertising documents issued by CRUISELINE.

Article 1: OBJECT

These conditions of sale are intended to specify the buyer's rights and obligations with regard to cruises and train journeys sold in the CRUISELINE electronic catalog, as part of a distance selling system for cruises and train journeys.

Article 2: THE AUTHOR'S ID OF THE CRUISE OFFERER

The offer for the sale of cruises and train journeys governed by these conditions of sale is offered by CRUISELINE SAM, a Monegasque limited liability company with a share capital of 150,000 euros, registered in the Trade and Industry Register under number 05S04380, authorized to operate by Ministerial Order No. 2005-286 of 7 June 2005 and an IATA accreditation certificate No. 202 465 05 allowing us to issue airline tickets.

CRUISELINE SAM's head office is located at 16 rue du Gabian – Les Flot Bleus - 98 000 Monaco

The contact details of CRUISELINE are the following:

Article 3: ESSENTIAL CHARACTERISTICS OF THE TRIPS

The essential characteristics of the cruises and train journeys offered in the CRUISELINE electronic catalog are defined according to the following conditions.

In any case, the photos presenting the cruises and train journeys offered in the CRUISELINE electronic catalog are not contractual, and cannot engage CRUISELINE's liability towards the buyer.

1. Duration of the cruise

The day of departure from check-in at the airport or port and the day of return travel to the time of arrival at the airport or port are included in the duration of the trips.

Arrival at the cruise site on the first day can be very late or even at night. Similarly, on return, the flight may take place early in the morning, resulting in a departure from the buyer's cruise location during the night. If, due to schedules imposed by airlines or any other carrier, the first and/or last night is shortened by a late arrival or early departure, no refund can be made.

For the return flight, the buyer is required to reconfirm his place, at the latest 72 hours before the date of return.

1. Meal

For a week stay (7 nights). Half board includes the provision of 7 breakfasts and 7 meals, and full board, 7 breakfasts and 14 meals. Meals served on the aircraft are included in the counts listed above. Any additional meals to be provided will be payable on site. Any meals not taken, due to flight schedules for example, will not be reimbursed.

3. Availability of cruises and train trips

The cruises and train journeys presented in the CRUISELINE electronic catalog, the distance sale of which is governed by these conditions of sale, are available as long as the journey or stay concerned appears in the CRUISELINE electronic catalog, and until all available seats are sold out. In the event of unavailability of the trip or stay ordered, the buyer is informed in accordance with the provisions of the regulations governing the sale of trips, as described above.

Article 4: DURATION OF THE OFFER

The cruise and train travel offers contained in the CRUISELINE electronic catalog, governed by these conditions of sale, are valid for any cruise contained in this catalog as long as it remains online, and until all available seats are sold out.

Article 5: PRICE

The price is indicated for each of the cruises and train journeys listed in the CRUISELINE electronic catalog in euros.

The price includes all taxes except airport taxes, such as these taxes are fixed on the date of confirmation of his order by the buyer under the conditions referred to in Article 6 below. But all services prior to airport check-in, as well as vaccination fees, drinks, tips, and all personal expenses are excluded from the price.

Prices are calculated on the basis of a number of nights and not full days.

No discount is granted compared to the price indicated in the CRUISELINE electronic catalog, except those provided for according to the cruises and train journeys concerned and according to the discounts offered by the technical organizers.

The price guaranteed to the buyer is the one appearing on the CRUISELINE electronic catalog on the date of the order, which is materialized by the confirmation of his order by the buyer under the conditions mentioned in article 6 below.

However, the guaranteed price may vary depending on the period of the trip or stay, and sometimes according to the number of participants. These elements are specified in price tables for each of the trips proposed in the CRUISELINE electronic catalog.

CRUISELINE and the technical organizers reserve the right to modify at any time the selling prices of cruises and train journeys listed in the CRUISELINE electronic catalog, in particular for reasons relating to fuel prices, air fares, exchange rates or legal or regulatory taxes.

Modification or cancellation fees may be charged. They shall be at least equal to those fixed by the technical organizer or the carrier, CRUISELINE being able to mention in addition its own costs.

Loyalty Offer

5% OFF - immediate discount on all itineraries.

Reduction applicable on the amount of the cruise only (excluding flight, insurance, tips or any other additional service).

Non-retroactive discount on reservations already made.

Offer cannot be combined with ongoing promotional offers with cruise lines.

Article 6: ACCEPTATION OF THE OFFER

For each of the cruises and train journeys proposed, the acceptance of the offer by the buyer is materialized by the validation, within the framework of the CRUISELINE electronic catalog, by a "validation click" of all the following information, some of which, indicated in bold, must be completed by the buyer (indicating bank details in particular).

Last name of the buyer

First name

Address

Delivery Address (if different)

E-mail

Phone (optional)

The Service Fee also called according to the shipowners Tips / Package of stays / Tourist taxes / are mandatory and must be paid at the end of the stay on board by the passenger. These fees are intended to maintain the highest standards of quality for the services offered on board. Their amount varies according to the shipowner, the destination and the duration of the cruise. As an indication the price is 9€ / day / person, we invite our customers to contact directly our reservation service to obtain the price corresponding to their cruise.

Article 7: CANCELLATION

CRUISELINE reserves the right to charge customers the costs charged by the shipping company in the event of a change in passenger names, tickets and cabin occupancy. Finally CRUISELINE reserves the right to apply the cancellation fees in force of the respective airlines. Cancellation fees are calculated on the total amount of the reservation excluding insurance.

The insurance must be paid in full.

• - More than 120 days before departure: 10% of the total amount of the trip (with a minimum of 90 €/person)
• - From 120 to 91 days of departure: 25% of the total amount of the trip
• - From 90 to 61 days of departure: 50% of the total amount of the trip
• - From 60 to 31 days of departure: 75% of the total amount of the trip
• - Less than 30 days before departure or non-arrival: 100% of the total amount of the trip

Special cancellation conditions for cruises longer than 15 days at MSC: Up to 61 days: as above general table Less than 61 days from departure or non-arrival: 100% of the total amount of the trip

Special cancellation conditions for Costa PIND cruises" last minute rates IX -EX- BX": 100% from the time of booking.

Special conditions for cancellation of FLASH COSTA rates (IV -EV-BV)

• - More than 91 Days of departure: 25% of the total amount of the trip
• - From 91 Days to 61 Days: 50% of the total amount of the trip
• - From 60 days to 51 Days: 75% of the total amount of the trip
• - Less than 51 Days: 100% of the total amount of the trip

Name change requests for Flash rates are charged with a 100% cancellation fee.

Special conditions for cancelling COSTA BASIC & LIGHT rates

• - More than 91 Days of departure: 25% of the total amount of the trip
• - From 91 Days to 61 Days: 60% of the total amount of the trip
• - From 60 days to 51 Days: 75% of the total amount of the trip
• - Less than 51 Days: 100% of the total amount of the trip

Requests for name changes for BASIC rates are charged with a 100% cancellation fee

Special conditions for cancelling COSTA CRUISE ZUMBA SALSATION ON THE COSTA TOSCANA ( departure on May 30,  2026 and June 7, 2026 )

• Up to 180 Days before departure: 100$ per person
• From 179 to 120 days of departure: 15% of the cruise price
• From 119 to 90 days of departure: 25% of the cruise price
• From 89 to 60 days of departure: 30% of the cruise price
• From 59 to 45 days of departure: 50% of the cruise price
• From 44 to 30 days of departure: 60% of the cruise price
• From 29 to 20 days of departure: 75% of the cruise price
• From 19 to 10 days of departure: 90% of the cruise price
• Less than 10 days before departure: 100% of the cruise fare 

Cancellation condition MSC YACHT CLUB (excluding world trip)

• - Up to 120 Days before departure: 200€ per person
• - Between 119 and 90 days before departure: 35% of the cruise price
• - Between 89 and 60 days before departure: 50% of the cruise price
• - Between 59 and 30 days before departure: 80% of the cruise price
• - Between 29 and 15 days before departure: 100% of the cruise price
• - The quotation must provide for a 90-day balance
• - A price adjustment may be applied to the file in the event of partial cancellation

Promotional rate Carnival / Disney Cruise

• - Up to 150 Days of departure: 20% of the total amount of the trip
• - From 149 to 90 days of departure: 30% of the total amount of the trip
• - From 89 to 60 days of departure: 60% of the total amount of the trip
• - Less than 60 days before departure: 100% of the total amount of the trip

Cancellation conditions Silversea

• - More than 120 days from departure: 25% of the total amount of the cruise per person
• - From 120 to 91 days of departure: 75% of the total amount of the cruise per person
• - 90 days from departure: 100% of the total amount of the cruise per person

Holland America Cancellation Conditions

• - More than 120 days from departure: 25% of the total amount of the cruise per person
• - From 120 to 31 days of departure: 75% of the total amount of the cruise per person
• - 30 days from departure: 100% of the total amount of the cruise per person

Cunard cancellation conditions

• - More than 120 days from departure: 25% of the total amount of the cruise per person
• - From 120 days to 31 days of departure: 50% of the total amount of the cruise per person
• - 30 days from departure: 100% of the total amount of the cruise per person

Hurtigruten Cancellation Conditions

• - More than 120 days from departure: 30% of the total amount of the cruise per person
• - From 120 days to 91 days of departure: 50% of the total amount of the cruise per person
• - From 90 days to 45 days of departure: 75% of the total amount of the cruise per person
• - From 45 days from departure: 100% of the total amount of the cruise per person

NCL Cancellation Conditions

• - From 120 days of departure: 50% of the total amount of the cruise per person
• - From 120 to 91 days of departure: 75% of the total amount of the cruise per person
• - From 90 days of departure: 100% of the total amount of the cruise

Regent Cancellation Conditions

• - Up to 151 Days of departure: 25% of the total amount of the trip
• - From 150 to 91 days before departure: 30% of the total amount of the trip
• - From 91 to 76 days before departure: 60% of the total amount of the trip
• - Less than 76 days before departure: 100% of the total amount of the trip

Special conditions "Moment Croisière Pullmantur" rate and "Promo Isseo MSC" rate From the time of booking any cancellation by the buyer will incur a charge of 100% of the total amount of the trip. Similarly, any change of reservation (passenger names, tickets, cabin occupancy, etc.) will also incur 100% costs.

Special conditions World tours and cruises of more than 41 Nights and Africa's grand cruises

• - More than 120 days before departure: 25% of the total amount of the trip
• - From 120 to 91 days of departure: 50% of the total amount of the trip
• - From 90 to 61 days before departure: 75% of the total amount of the trip
• - From 60 days of departure: 100% of the total amount of the trip

Special conditions for Quark Expeditions

• - More than 180 days before departure, 800 Euros per person
• - Between 179 and 120 days before departure, 20% of the cruise price
• - Less than 120 days before departure, 100% of the cost of the cruise

Special conditions for Ponant Expéditions

• - Up to 151 Days of departure: 25% of the total amount of the trip
• - From 150 to 91 days before departure: 30% of the total amount of the trip
• - From 91 to 76 days of departure: 60% of the total amount of the trip
• - Less than 76 days before departure: 100% of the total amount of the trip

Special conditions Regent World Tours

• - More than 151 days before departure: 25% of the total amount of the trip
• - From 150 to 121 days of departure: 50% of the total amount of the trip
• - From 120 to 91 days of departure: 75% of the total amount of the trip
• - More than 90 days of departure: 100% of the total amount of the trip

Special conditions for cancellation of FLASH COSTA rates (IV -EV-BV)

• - More than 91 Days of departure: 25% of the total amount of the trip
• - From 91 Days to 61 Days: 50% of the total amount of the trip
• - From 60 days to 51 Days: 75% of the total amount of the trip
• - Less than 51 Days: 100% of the total amount of the trip

Special conditions for cancellation of FLASH COSTA rates (IV -EV-BV)

Article 7 bis: MODIFICATION AT THE CUSTOMER'S INITIATIVE

Caution: In the case of services including air transport, these costs may amount to the amount of the redemption of the round trip ticket. In the event of a cruise modification, the replacement cruise must be of equivalent or greater value, if the current rate of the new reservation is lower than that of the initial cruise, no refund will be due to the passenger. MSC ISSEO Rate: Any name change is considered a cancellation (see cancellation fee in section 7).

The consumer thus has seven clear days to exercise his right of withdrawal not only when concluding a sale but also when entering into any contract for the provision of services, with the exception of certain goods or services (Article L. 121-20 of the Consumer Code, Ordinance No 2001-741, 23 August 2001, Article 5). However, pursuant to Article L. 121-20-4 2° of the Consumer Code (Ordinance No. 2001-741, 23 August 2001, Article 5) "the provisions of Articles L. 121-18, L. 121-19, L. 121-20 and L. 121-20-1 shall not apply to contracts having as their object:... the provision of accommodation, transport, catering and leisure services which must be provided by a specified date or at a specified frequency...". Therefore, a person who booked a trip over the Internet for a specific date cannot use the seven-day withdrawal period to cancel his or her reservation. If the consumer blocks payment, the service provider may take legal action because he can prove the consumer's commitment and the claim resulting from it

Article 8: PAYMENT

The buyer must pay by credit card the full payment of his cruise order at the time of acceptance of the offer to sell proposed by CRUISELINE, under the conditions referred to in Article 6 above. CRUISELINE accepts national bank cards, VISA, EUROCARD American Express, drawn on a national or foreign bank.

The buyer guarantees CRUISELINE, when validating his order form, that he is in order with regard to the issuer of the payment card.

The validation by the buyer of the communication of his credit card number, provided for under the validation of the order form referred to in Article 6 above, implies acceptance by the buyer of payment of the full price corresponding to his order.

In the event that payment proves to be irregular, incomplete or non-existent, for any reason, and services not paid for within the prescribed period, the provision of travel services and documents shall be suspended and the costs incurred shall be borne by the debtor buyer.

The confirmation of a reservation is binding on CRUISELINE, subject to payment for the services provided, and this within the time limits initially set.

The payment methods accepted by CRUISELINE Sam are as follows: credit card, bank check, bank transfer, cash and holiday checks.

Some low-cost flights must be issued within the day, a supplement or all may be requested at the time of booking.

For any booking more than 60 days before departure, a deposit of 30% will be due at the time of booking, the balance must be paid 2 months before the departure date except for the following companies for which the balance will be due 2 months before the departure date: Aranui, MSC, Costa Cruises, croisières de France, NCL, Royal Caribbean, Azamara, Celebrity cruises, Croisieurope, TAAJ cruises and for any train travel booking.

For all COSTA basic and flash bookings, a 50% deposit is required at the time of booking, with a balance of 71 days before departure.

General terms and conditions of sale relating to payment in 4 monthly payments

Article 9: FORMALITIES

For all cruises and train journeys presented in the CRUISELINE electronic catalog and governed by these conditions of sale, the buyer must be in possession of one or more of the following mandatory documents, valid: passport, national identity card, parental authorization, visa, medical certificate, vaccination booklet etc....

The formalities mentioned in the CRUISELINE electronic catalog are intended for French nationals and are given for information purposes only.

The completion of formalities is the responsibility of the cruise buyer, who must check before departure for any changes that may have occurred. The costs related to this verification are the responsibility of the buyer.

The purchased cruise can under no circumstances be refunded when the buyer, due to failure to present valid documents (passport, visa, etc...) is unable to depart on the date indicated on his order form. In this case, the costs related to the cancellation of this trip or stay are the responsibility of the buyer.

For the return flight, it is mandatory for the buyer to reconfirm his return flight on site, at the latest 72 hours before the date of return.

1. Health Formality

It is the responsibility of the user of the site and traveler to be aware of the health conditions and formalities necessary for the proper execution of the trip. It is also your responsibility to read the health information that may change by consulting the following sites:

Concerning the extension of expired CNIs by 5 years: in order to avoid any inconvenience during the trip, it is strongly recommended to choose the use of a valid passport over a CNI with an expired end date, even if it is considered by the French authorities to be still valid. Indeed, if the migration authorities of the Schengen countries are informed of this new measure, it cannot be guaranteed that it will be understood and assimilated by other actors (hotels, banks, shops) throughout the territory of the Schengen area countries likely to require the presentation of an identity document. Please continue to have a valid CNI on the card or a valid passport.

2. Pregnant women

"On board the ships, the medical equipment is not suitable for childbirth, so shipping companies will not be able to accept a reservation or carry a passenger who is 24 weeks or more pregnant at the end of the cruise. Any passenger who becomes pregnant after a reservation must inform our service as soon as possible, who may take appropriate measures without this, our company will decline any responsibility or other obligation. Therefore, clients must be able to demonstrate that they are less than 24 Weeks pregnant in order to be able to board the boat”.

Article 10: TRANSPORTERS' LIABILITY

The Shipowner shall have the right to assign to the passenger a cabin other than that originally fixed, provided that it belongs to the same category or higher.

TANDEM offer: The location of the 2nd cabin is to be confirmed by MSC Cruise. The shipowner cannot guarantee that it is adjacent to the first one, perhaps also of another category or located on another deck.

In the event of a sale with a "cabin in guarantee" formula, the Shipowner undertakes to guarantee the availability and price of the cabin, the assignment of the latter is communicated to the customer at the latest at the time of embarkation since it is a cabin that is physically unavailable at the time of booking. In this specific case, the Shipowner reserves the right to assign a cabin with separate beds, bunk beds, reserved for people with reduced mobility, cabin with obstructed view or to change cabin during the cruise.

Quadruple cabin guarantee: The shipowner may assign two double cabins to passengers.

CRUISELINE cannot be held liable for the liability of French or foreign carriers providing transfers or transport of passengers and luggage.

CRUISELINE cannot be held responsible for schedules, changes in schedules, days, itineraries, carriers, aircraft, the number or choice of connections, changes in airports.

In the event of a change of airport in France or abroad, the costs of shuttles, taxis, buses, etc. remain the responsibility of the buyer.

The timetables and indications relating to the timetables mentioned in the CRUISELINE electronic catalog are given for information only.

The liability of air transport companies, or other carriers using other modes of transport, participating in cruises and train journeys presented in the CRUISELINE electronic catalog, of their representatives, agents or employees is limited in the event of damage, complaints or claims of any kind, to the conditions of air transport, or other modes of transport, of passengers and their luggage exclusively.

CRUISELINE cannot be held liable for the liability of French or foreign carriers providing transfers or transport of passengers and luggage.

CRUISELINE draws the buyer's attention to the following circumstances, which are likely to limit CRUISELINE's liability in respect of the cruises and train journeys proposed in the CRUISELINE electronic catalog: specific air transport constraints, linked in particular to airspace congestion, air navigation rules, aircraft handling times at airports, subject to the essential concern for the safety of passengers carried, may lead companies to modify the estimated schedules, both for scheduled and special flights.

Therefore, CRUISELINE cannot be held responsible for any traffic irregularities.

Article 10 bis: ACCOMMODATION ON BOARD OR IN A HOTEL

The shipowner shall have the right to assign to the passenger a cabin other than that originally fixed, provided that it belongs to the same category.

Super Family Cabin at MSC: Super Family Cabin includes two communicating cabins, with 1 bathroom and 1 balcony each. It can accommodate up to 6 people.

Article 11: RESPONSIBILITIES OF THE ORGANIZERS

For each service, when it is mentioned to refer to the special conditions of sale of the technical organizer, only the conditions of the latter are applicable.

All organizers of cruises and train journeys offered on the CRUISELINE electronic catalog, governed by these conditions of sale, are covered by civil liability insurance in accordance with the laws in force, and adhere to the conditions recommended by the authorities.

Any delay in arrival for cruises and train journeys must be reported to the cruise manager or risk of resumption of the service by the technical organizer's local representative, the buyer's liability would then be the only one involved.

All shipowners reserve the right to cancel a cruise if the minimum number of participants is not reached, in which case the customer may accept a substitute cruise or a refund of the sums received but will not be entitled to any compensation.

In the event of a crisis situation (strike, riots, conflict, attack, health conditions, bad weather conditions) or for any other technical reason, the shipping company may at any time and without prior notification, cancel, advance or delay a departure or a call or possibly change ships or stopovers and shall not be held liable to passengers in the event of cancellation, advance, delay, modification or substitution.

As regards the conditions relating to each cruise regarding schedules, itineraries, modifications, registrations and cancellation conditions, the buyer is invited to refer to the details indicated for each cruise proposed in the CRUISELINE electronic catalog.

However, some information may only be given subject to weather conditions or external events beyond the control of the service provider, which may affect the progress of particular events.

Departures during the end-of-year holiday period may result in the technical organizers applying special conditions for cancellation, advance payment, cruise duration constraints, etc. These elements are specified for each trip or stay concerned in the CRUISELINE electronic catalog.

Article 12: COMPLAINTS

All requests for cancellation must be made by registered letter. The effective date shall be considered to be the date on which the buyer's mail reaches CRUISELINE.

As regards the buyer's complaints concerning the progress or organization of the trip, they must be addressed in writing within 8 days following the end of the stay to CRUISELINE. This complaint must be made by registered letter with acknowledgement of receipt. Any claim made after this deadline will be rejected.

CRUISELINE asks the buyer, in the event of difficulties encountered during the cruise (flights, surcharges requested by a service provider on site, delays), to have the facts recorded in writing by the authorities or the local representative of the local organizer.

Complaints should be sent by registered letter with acknowledgement of receipt to CRUISELINE Complaints Service - 1 rue du gabian Le thalès MC 98 000 Monaco

Article 13: FAILURE TO REGISTER

In general, boarding begins four hours before departure. It is very important that you arrive at boarding at least two hours before departure; the bridge will be removed one and a half hours before departure.

For late departures after 8pm, boarding can end earlier: please check with your booking agent

CRUISELINE cannot be held responsible for the buyer's failure to register at the place of departure of the package air travel, for any reason, for example caused by a delay in pre-routing by air, rail or land, even if this delay results from a case of force majeure, a fortuitous event or the actions of a third party.

In case of cancellation or modification of your pre-routing (airplane, train, bus) booked through your travel agency for any reason, you are required to ask for assistance and contact us: From France on 0800 94 10 94 From abroad on +377 97 97 84 50 or outside working hours (from 20h00 to 08h00) E-mail: backoffice@cruiseline.eu . You are obliged to obtain our prior written consent before committing any amount of money to compensate for your cancelled/amended pre-shipment. If you fail to do so, we are not required to compensate you for any such additional costs incurred.

Article 14: INSURANCES

CRUISELINE has taken out an insurance contract with HISCOX covering its professional civil liability up to 8,000,000 euros.

For the safety of buyers, CRUISELINE advises its customers to take out additional insurance before purchasing the trip, including repatriation insurance, cancellation, interruption of stay and luggage.

Article 15: PERSONAL INFORMATION

In the absence of express opposition on his part, the buyer gives his consent to the use of the personal data collected under the terms of his cruise order, as part of CRUISELINE's customer file

In accordance with the law n° 78-17 of 6 January 1978 relating to data processing, files and freedoms, the buyer has at any time a right of access and rectification. In this case, he must send his request to CRUISELINE - Legal Service - 1 rue du gabian Le thales C 98 000 (mc) Monaco.

With regard to information communicated in respect of payment by credit card, CRUISELINE guarantees the buyer that it is not kept by him or by the CRUISELINE agencies at the end of the payment of his order by the buyer.

Article 16: FORMALITES

(Passport, identity cards, visas, currency and vaccinations) Passengers must be in possession of a passport and/or identity card valid 6 months after departure. Information relating to regulations in force outside the Common Market is the responsibility of the passenger. The costs and fines caused by non-compliance in the event of refoulement by the authorities shall be borne by the travelers. If a visa, passport or other document is not available on time and therefore the departure must be refused, the cancellation fee will be applied. Registration for one of the trips or stays presented in this electronic brochure implies acceptance of the general and special conditions pursuant to Decree No. 94 490 of 15 June 1994 adopted pursuant to Art. 31 of Law 92 645 of 13 July 1992.

Article 17: APPLICABLE LAW

This contract is subject to Monegasque law.

Article 18: DISPUTE SETTLEMENT

In the case of a dispute, the buyer will first contact the seller in order to agree on an amicable solution.

The fact that CRUISELINE does not rely on a breach of any of the obligations incumbent on the buyer, governed by these conditions of sale, cannot be interpreted as a waiver for the future of the obligation in question, nor of the buyer's right to subsequently invoke this breach.

Article 19: MODIFICATION OF ROUTES AND SCHEDULES

Article 20: FORCE MAJEURE

In case of force majeure, CRUISELINE cannot be held liable. Force majeure means any event external to the parties of an unforeseeable and insurmountable nature which prevents either the travellers or the agency or service providers involved in the journey from performing all or part of the obligations provided for in the contract. We will not assume any liability when the services we have undertaken to organise or provide for you as part of your cruise or train, either cannot be provided or cannot be provided under the promised conditions for reasons totally beyond our control and control, falling within the scope of force majeure, even if we have taken all reasonable precautions. The events in question include wars or threats of wars, acts of terrorism or threats of such acts, riots or unrest, strikes, natural or nuclear disasters, fires, bad weather, risks of epidemics, mechanical problems (which are not predictable despite numerous roadworthiness tests) and other such events that are beyond our control.

ANNEX

Article 95:

Subject to the exclusions stipulated in the second paragraph (a) and (b) of Article 14 of the Law of 13 July 1992, any offer and sale of travel or accommodation services shall give rise to the submission of appropriate documents which comply with the rules defined by this Title.

In the case of the sale of tickets not accompanied by services related to such transport, the seller shall issue to the buyer one or more transit tickets for the entire journey issued by the carrier or under his responsibility.

In the case of on-demand transport, the name and address of the carrier on whose behalf the tickets are issued must be indicated. The separate invoice for the various elements of the same tourist package shall not exempt the seller from the obligations imposed on him by this Title.

Article 96:

Prior to the conclusion of the contract and on the basis of a written document bearing its company name, address and an indication of its administrative authorization to operate, the seller must provide the consumer with information on prices, dates and other elements constituting the services provided during the trip or stay, such as:

Article 97:

Article 98:

The buyer may assign his contract to an assignee who meets the same conditions as him to carry out the trip or stay, as long as this contract has not produced any effect. Unless otherwise stipulated, the transferor is required to inform the seller of his decision by registered letter with acknowledgement of receipt at the latest fifteen days before the start of the journey. This transfer is not subject, under any circumstances, to prior authorization by the seller.

Article 99:

Where the contract includes an express possibility of price revision, within the limits provided for in Article 19 of the aforementioned Law of 13 July 1992, it must specify the precise methods of calculating price changes, both upward and downward, and in particular the amount of transport costs and related taxes, the currency or currencies which may have an impact on the price of the trip or stay, the part of the price to which the change applies, the rate of the currency or currencies used as a reference when establishing the price in the contract.

Article 100:

Where, before the buyer's departure, the seller is obliged to make a change to one of the essential elements of the contract, such as a significant increase in the price, the buyer may, without prejudice to any claims for compensation for damage suffered, and after having been informed thereof by the seller by registered letter with acknowledgement of receipt: either terminate his contract and obtain without penalty the immediate reimbursement of the sums paid; or accept the modification or the alternative trip proposed by the seller; an amendment to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums remaining due by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the excess payment must be returned to him before the date of his departure.

Article 102:

Where, after the buyer's departure, the seller is unable to provide a predominant share of the services provided for in the contract representing a significant percentage of the price paid by the buyer, the seller must immediately take the following measures without prejudice to any claims for compensation for damage suffered: either offer services in replacement of the services provided, possibly bearing any additional cost and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, upon his return, the difference in price; or, if he cannot offer any replacement services or if they are refused by the buyer for valid reasons, provide the buyer, without additional cost, with transport tickets to ensure his return under conditions that may be considered equivalent to the place of departure or to another place accepted by both parties.

Article 103:

The provisions of articles 95 to 103 of this decree must appear on brochures and travel contracts offered by the persons referred to in article 1 of the aforementioned law of 13 July 1992

Article 21: Newsletter promo code

Discount voucher applicable per file, accepted as a means of total or partial payment on cruises offered for a minimum of 360€ per person. The beneficiary must establish the travel file in his or her name and be one of the participants. The voucher is non-transferable, non-transferable, non-retroactive, non-refundable, non-refundable, totally or partially, for any reason whatsoever (loss, theft, cancellation of the trip, validity, etc...). Any order validated before the application of the discount code will not be eligible for the discount.